Absolutely rubbish customer service. Company will call you and try to get you to take down your negative review – if this happens to you then at least wait til you see the refunded monies hit your account – the refund email is nonsense. After another three weeks still no dispatch e-mail or sign of the items I e-mailed them requesting a refund which they have ignored. After a month of waiting we contacted them and they replied saying the items were expected in stock the following week and would be dispatched within two days (if the items had shown as out of stock we would never have ordered in the first place). Dispatch email received straight away but the items never arrived.
I was scammed into a £50 per month…
I wish I were able to attach screenshots of their ‘customer service’ to here to show the true nature of this ‘business’. I have waited a month for the item to arrive, despite their website ‘proudly’ displaying 7-14 working days for worldwide delivery. Amazing products and customer service – can’t wait to reorder! The customer service was amazing and the products are to die for!! Last time I’ll deal with a company I’ve never heard of, now I’ve all the faff of trying to recover my money, thank goodness I used a credit card. Very very poor customer service – non-existent in fact.
The support team sent me a photo of all the mat, and I agreed, it looks fine in the photo. I asked for 1st, 2nd and 3rd seat row mat, it took time to be delivered. How this company uses Trustpilot Learn about Trustpilot’s review process.
Ringospin Casino
I love the pillows I got, they are gorgeous and great quality. Pillows overall feel like really good quality. It arrived sooner than promised even though it was a few days before Christmas.
An amazing company
- I Love, love, love the quality of the clothing and I love how everything was packaged and sent to me!
- The whole process has been disgusting.Had their “senior support and head of community” make a statement on Reddit today to cover the mess they made, but make no mistake- the mess isn’t actually being cleaned, they’re just using the good old obfuscate, then guilt, then deflect playbook.
- Nothing no warranty no customer service, otherwise handy tool but don’t expect any form of support.
- Having read through these reviews I’m obviously not alone.
- It seems a few of their customers are having the same issue I am.
- People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Have ordered on two occasions now, delivery can take some time but that is to be expected. Just received my sons kit in time for Christmas, emailed them a few times as worried it wouldn’t come and the replies I had were so quick providing tracking number etc. This review is in no way respective of our company and i think this may be a competitor trying to tarnish us as we have no order details for them. Trying to slam a company that is doing their best over such a terrible period is very upsetting.Called the customer who refused to talk to us so we are unable to help her. You are entitled to your opinion on us but please in future only write reviews with facts involved.
I purchased months ago and did not…
Hi JennaThank you so much for your review! My order arrived in 4-5 days, beautifully wrapped boxes & a personal card written by owner~sender to thank me for my purchase! Hi AllisonThank you so very much for this kind review. I absolutely love this boutique and it’s dedication to quality and style.
Order has not been received, still waiting with no results.Contacted support about a ETA and basically was told outright they don’t have a ETA and your are just told to wait. I haven’t experienced worse customer service that I can recall. Numerous contact with customer service resulted in nothing useful. I contacted customer support and asked for a replacement, a refund or send in for repair. Great value for money turned up within the specified time and couldn’t be happier will be purchasing again.! Incredibly shocked by bad reviews they are brilliant!!!
I ordered toys for my daughter on 12th May and it stated 7-14 day delivery. Ordered the therapy game, it was packaged well and arrived in super quick time. I was scammed into a £50 per month streaming service. Claim your profile to access Trustpilot’s free business tools and connect with customers. Well today, the event is over and I do neither have the mats nor my money. The quality is not real rubber like the original car mat.
Couldn’t recommend enough!!
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- Ordered a shirt for my younger cousin as a gift for his birthday, was super surprised by the total and didn’t realise i could get a genuine football shirt for this kind of price!
- I haven’t experienced worse customer service that I can recall.
- I wanted to get a reproduction of my son’s first ever proper football shirt from the 90’s , including name and number, in his now adult size.
- I requested a refund and 50% was offered.
- Sounds like the company doesn’t care about other people’s time, and is likely severely understaffed if they have to operate this way.
Speedy delivery and great product and service. These people should be ashamed taking money from a young child who had worked hard to earn it and save it up. 10 days passed and still I had not been refunded. On yhe 7th june i called again and was informed the item was not coming so a refund would be made.
Seems like that isn’t the first time either. I suggest you look for second hand devices and never give this company another dime. Customer service mainly only tells me how I’m in the wrong and how much of an ass I’m being for complaining, and that they have a lot of work to do.
Contacted immediately re missing shirt, which took some time to resolve and meant t… Ordered 3 shirts and only 2 arrived, it’s frustrating that they take so long (14 working days) which isn’t clear. We are also so appreciative of you taking the time to leave a review.
I have subsequently emailed them 5 times asking for and updated and then a refund with absolutely no response. When items didn’t arrive I emailed them and they assured me items were due in on 10th June. The value was excellent, as postage was charged once for several smaller items, whereas many other online providers with ‘free postage’ incorporated the cost of postage into the price for each item…. We perform checks on reviews Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. Find out how we combat fake reviews.
So no item and no return money, must call https://www.ringospin-casino.com/ to your bank.Great company Sounds like the company doesn’t care about other people’s time, and is likely severely understaffed if they have to operate this way. Making people wait 20 days for a replacement if it’s lost or damaged during shipping is terrible.
I am yet to receive a refund for an order they couldn’t fulfill. It seems a few of their customers are having the same issue I am. People like this need to be caught and made to pay back all the money they are stealing My order wasn’t fulfilled and was promised a refund which I’m still waiting for over a month later. Hope this helps everyone else that is due money back from these cowboys.
I paid extra for shipping, only to end up waiting longer than someone who went with the cheaper option. I recently purchased a Flipper Zero, opting for the more expensive shipping option in hopes that it would arrive faster. They took my money, and have been playing games with myself and many others for two weeks now. The whole process has been disgusting.Had their “senior support and head of community” make a statement on Reddit today to cover the mess they made, but make no mistake- the mess isn’t actually being cleaned, they’re just using the good old obfuscate, then guilt, then deflect playbook. Their support doesn’t care at all and keeps barfing up the same useless statements.
We are not a UK company and this needs to be taken into account, this is why we offer the delivery times we do and also with the Covid crisis things are taking longer naturally with people having to isolate. I had ordered some items for my sons birthday on the 25th of May and had not received anything within the time period for the delivery. Shipped ordered items to everyone who ordered after the initial period, which means the people first to order are still waiting on their items, while the people who ordered days or a week later already have what they ordered. When I questioned this it was withdrawn and I was told only faulty or incorrect items could be refunded. What followed was the worst customer service I have ever received.
Emailed support got this automatic reply before getting actual support which is telling in a lot of ways. Took payment immediately, order has sat for days without shipping and I paid for the expedited shipping method. I was eventually told that they needed to claim the lost item from their insurance, which apparently was approved. Package was never send, support does not reply on requests. See how their reviews and ratings are sourced, scored, and moderated. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience.
We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. Quick and efficient order process / delivery (although I did make sure I ordered the device whilst it was in stock).